• Provide clear and precise information about the tourist services described in the annex and the documentation required for boarding, in compliance with the rules of the Consumer Protection Code;
• Provide guidance on the contractual conditions applied and the suppliers of contracted services;
• Make the requested reservations and issue the necessary documents to use the reserved services;
• Process any requests for changes or cancellations of services, observing the price conditions for this purpose;
• In case of operational need, without prejudice to the CONTRACTOR, changes may be made to the schedule, such as additions or exchange of overnight stays, and reversal of the itinerary, at no cost to the CONTRACTED PARTY;
• The CONTRACTED PARTY does not directly provide any of the tourist services contracted through its intermediation, thus not assuming any responsibility for any and all problems, losses or damages, resulting from acts of God or force majeure, such as, but not limited to, : strikes, natural phenomena, such as floods or even modifications, delays and/or cancellation of routes due to operational and organizational air traffic, technical, mechanical and/or meteorological reasons, over which it has no power of prediction or control, as well thus, due to the contractual breach of service providers.

• A Chão Nosso Viagens Culturais e Turismo Ltda. declares that it serves as an intermediary between passengers and suppliers (transport companies, hotels, restaurants, boats and other service providers) and cannot be held responsible for errors or errors made by them. We also declare that, if there is any setback resulting from failures related to the suppliers we contract, we will spare no effort to ensure that the trip is carried out within the best quality standards.

• Prices may undergo changes resulting from exchange rate variations and/or government resolutions that demonstrably change them;
• Change requests made by the educational establishment and/or passengers will result in the application of penalties, under the contracts signed between the CONTRACTED PARTY and its suppliers, as provided for in the CANCELLATION and RETURNS clause, and will be subject to availability and price updates;
• For operational, technical or external reasons, resulting from unforeseeable circumstances or force majeure that prevent the total or partial completion of the trip, the CONTRACTED PARTY may make the necessary changes, with the modification of itineraries, schedules, services and periods, and is not obliged to refund the amounts paid
• CHÃO NOSSO may change, replace or transfer the companies responsible for transport, types of road vehicles, as well as embarkation or disembarkation locations, being exempt from informing the existence of any stopovers or connections that occur during the travel route, if they arise from deliberations of transport companies.
• If the passenger fails to arrive at the boarding location in a timely manner, the passenger will be penalized for the itinerary, in accordance with the policy of the contracted transport companies, and must bear the costs;
• A CHÃO NOSSO não se responsabiliza por roubo, furto ou extravio de documentos e objeto de valores durante a viagem, recomendando-se o uso de cofres caso o estabelecimento responsável pela hospedagem possua tal dispositivo, recomendando-se ainda o transporte de bens dinheiro, equipamentos tecnológicos, objetos frágeis e medicamentos com a bagagem de mão, sob vigilância do CONTRATANTE.

Cancellation means giving up on the trip and/or contracted service, as well as changing dates.

After confirming the group trip, the number of passengers will not be reduced to a number lower than that stipulated in item “D – price per passenger”. If there is a reduction in passengers, the price will be readjusted to make the trip viable;

If the trip is canceled (in writing) up to 30 (thirty) days before boarding date, will bear the CONTRACTOR with a fine of 10% on the price of the trip, and the amounts already paid to the airline and all suppliers contracted for the trip will be returned to the CONTRACTOR under the same return conditions as the suppliers (observing the value and reimbursement period in accordance with the returns policy of each contracted establishment);

If the trip is canceled (in writing) between 29 (twenty-nine) and 1 (one) day before boarding date, will bear the CONTRACTOR with a fine of 20% on the price of the trip, and the amounts already paid to the airline, hotels and other suppliers contracted for the trip will be returned to the CONTRACTOR under the same return conditions as suppliers (observing the value and reimbursement period in accordance with the returns policy of each contracted establishment);

In cases of trip cancellation for the entire group with more than 10 (ten) passengers, the rule in the item above will be applied, with the trip rescheduled for another date convenient to the group, educational establishment and CONTRACTED PARTY, REFUND OF VALUES PROHIBITED PAID.

If the CONTRACTING PARTY-passenger withdraws during the trip, no refund will be granted;

In the event of illness or death of the passenger, refunds will also comply with the provisions of the insurance contract.